Shipping & Returns

At ChansoulCrystalz, we are committed to providing you with exquisite products and a seamless shopping experience. Please take a moment to review our shipping and returns policy.

Shipping Information:

Order Processing: We aim to process and dispatch your order swiftly. Typically, orders are processed within 1-2 business days.

Shipping Options: We offer various shipping options to cater to your needs. Shipping costs and estimated delivery times will be displayed during the checkout process.

Delivery Times: Please note that delivery times may vary depending on your location. Estimated delivery times are provided at checkout.

Tracking: Once your order is shipped, you will receive a tracking number to monitor the status of your shipment.

Returns and Refunds:

14-Day Return Policy: If, for any reason, you are not completely satisfied with your purchase, you have up to 14 days from the delivery date to request a return for a refund.

Return Eligibility: To be eligible for a return and refund, the item must be unused, in the same condition as received, and in its original packaging.

How to Initiate a Return:

Refund Processing: Upon receiving your return and inspecting the item, we will process your refund within 3 business days. The refund will be issued to the original payment method used for the purchase.

Return Shipping: Please be aware that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

Customer-Damaged Products: ChansoulCrystalz is not liable for products that are damaged by the customer. We recommend handling our delicate crystal products with care.

Exchanges: At present, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return as specified above and place a new order for the desired item.

Contact Us:

Should you have any questions or concerns about our shipping and returns policy, please don't hesitate to reach out to us via email at

We are dedicated to assisting you and ensuring that your experience with ChansoulCrystalz is exceptional.

Love & Light,